Last updated October 14, 2026.
This Terms of Service is a contract between you ("You", "your") and Trimi Health ("Trimi," "we," "us") and our affiliates. These terms and conditions (together with our Privacy Policy and Code of Conduct, the "Terms of Service" or "Terms") govern your access to and use of the Website and any related documentation, software, application, content, functionality, and products (collectively, the "Service(s)").
Please read the Terms of Service carefully before you access or use our Services. By accessing our Website or using our Services, you accept and agree to be bound by these Terms.
THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION CLAUSE AND WAIVER OF CLASS ACTION RIGHTS.
These Terms govern Trimi Health's compounded GLP-1 weight management program, which is the only program Trimi offers. Together with our Refund and Cancellation Policy and our Privacy Policy, they are the complete and controlling terms for that program. Terms published for any other program, brand, or service do not apply to your Trimi plan.
Clinical care is delivered by licensed clinicians of Arora Health, which maintains a 50-state provider network. Prescriptions are dispensed by a state-licensed 503A compounding pharmacy, currently BelieveRx. Availability depends on your state of residence; see our state availability page.
To qualify to use the Services, the following must be true:
You are age 18 or over
You are located in a state where we operate
You agree to be legally bound by these Terms
Satisfying these requirements does not guarantee you will receive Services through Trimi. We reserve the right to change or include new requirements as deemed appropriate.
Trimi charges a single plan price. Your plan's total price, term length, and billing schedule are shown when you select and confirm your plan at checkout. Any advertised monthly equivalent for a multi-month plan describes the average monthly cost, not a monthly cancellation right. The plan price is all-inclusive and covers your medication, your clinician consultations and follow-ups, dose changes, refills, and shipping. Shipping is free once your prescription is compounded: overnight shipping for plans purchased through standard enrollment, and 2-day shipping for plans purchased through Sale enrollment (both described below).
There is no membership fee, no subscription fee separate from the plan price, no consultation fee, no per-visit charge, and no fee to change or discontinue a dose. Your plan price does not increase as your dose is titrated.
The plans and prices available to you depend on the enrollment page you start from. Listed prices are before any promotional code applied at checkout.
Standard enrollment (app.trytrimi.com/start-online-visit/weight-loss-memberships, linked from trytrimi.com).
Compounded semaglutide: monthly, $175 billed each month; quarterly, $145 per month equivalent, $435 paid upfront every 3 months; six-month, $120 per month equivalent, $720 paid upfront; annual, $99 per month equivalent, $1,188 paid upfront.
Compounded tirzepatide: monthly, $235 billed each month; quarterly, $199 per month equivalent, $597 paid upfront every 3 months; six-month, $175 per month equivalent, $1,050 paid upfront; annual, $125 per month equivalent, $1,500 paid upfront.
Sale enrollment (app.trytrimi.com/start-online-visit/weight-loss-memberships-sale, linked from trytrimi.com/sale).
Sale enrollment offers monthly and 3-month plans for compounded semaglutide and compounded tirzepatide. Monthly plans are billed each month; 3-month plans are paid upfront every 3 months at a lower per-month equivalent. Prices are shown on the Sale enrollment pages and at checkout before you pay. Six-month and annual plans are not offered through Sale enrollment.
These prices apply to new patients. Existing patients keep their current plan and agreed billing terms; no automatic price change or plan migration applies.
Monthly plan. Billed every month and renews automatically each month. You may turn off renewal at any time before the next billing date.
Quarterly (3-month) plan. Billed up front for three months at a lower per-month rate, and renews automatically at the end of each three-month term unless you turn renewal off first.
Six-month and annual plans. These plans are offered through standard enrollment and are billed up front for the plan term at the lower per-month rate. They do not renew automatically. To continue after the term ends, you complete a provider check-in and choose and confirm a plan at checkout; no new term is charged unless you do. The annual plan is a 12-month commitment. Existing patients retain the price and terms accepted at purchase.
Quarterly (3-month), six-month and annual plans are term commitments, not month-to-month arrangements. Because they are prepaid at a discount in exchange for the commitment, you should not read the discounted per-month figure as a cancel-anytime price. Turning off renewal on a monthly or quarterly plan stops future charges, which is a separate thing from ending a term you have already paid for.
Monthly and quarterly (3-month) plans renew automatically at the end of each term unless you turn renewal off first, and we charge the payment method on file. Existing patients keep their agreed price and billing plan; the new-patient prices above do not automatically change an existing plan or renewal. Six-month and annual plans do not renew automatically, as described above. If a charge fails, we may retry it and may pause fulfillment until payment succeeds. We will not change the price of a term you have already paid for.
Your existing plan keeps the price and term you agreed to at purchase. Existing patients remain on their agreed prices and billing plans unless a future plan change is requested and confirmed under the applicable terms. If Trimi later lowers its prices, introduces a promotion, or offers a new plan, that change does not reduce the price of a term already purchased. A later lower price is not a billing error.
We do not provide refunds, partial or prorated refunds, credits, or retroactive price adjustments solely because a lower price or new offer becomes available. You cannot end an existing committed term early and receive a refund of the remaining balance in order to purchase the same treatment at the new price.
To switch to new pricing, you must first complete your current plan term. This means the full term you purchased: one month, three months, six months, or twelve months for an annual plan. A monthly equivalent price, medication shipment, or installment payment does not turn a multi-month commitment into a monthly plan. Turning off renewal or requesting a pause does not shorten that commitment or make the current term eligible for new pricing.
After your current term ends, you may choose an available plan at the price then offered, subject to that plan's eligibility requirements and any required provider check-in. Contact us through the patient portal or our contact page before your term ends to arrange a change for the next term. Requesting a change does not by itself cancel renewal or confirm a new plan; follow the renewal and confirmation steps described in these policies. New pricing does not apply automatically during your current term.
This price-change rule does not remove any refund or cancellation rights under the terms you accepted at purchase or applicable law. The other refund provisions in our Refund and Cancellation Policy, including pre-prescription cancellation, clinical ineligibility, the six-month money-back policy, clinician-directed discontinuation, qualifying shipment problems, and actual billing errors, continue to apply under their stated conditions.
The full rules, including timelines and what documentation we need, are in our Refund and Cancellation Policy, which forms part of these Terms. In summary:
Before a prescription is issued, you can cancel for a full refund, including any amount paid toward the consultation.
If a clinician determines you are not a candidate, you are refunded in full.
Once a prescription is issued, the order is final. Compounded medication is prepared for one named patient at a prescribed dose and cannot lawfully be returned, resold, or restocked, even if it has not yet shipped.
The 6-month money-back promise. If you complete six continuous months on your prescribed plan taking the medication as directed and have not lost weight against a starting weight and a six-month weight logged in your patient portal, we refund the plan fees you paid over those six months. Completing the full six-month course is required; there is no refund for stopping early or for dissatisfaction alone. This is a commercial commitment, not a medical guarantee, and it does not replace clinical advice. Individual results vary.
Clinician-directed discontinuation. If a licensed clinician advises you in writing to stop treatment, contact us with that letter and we will review a refund of the unused portion of your term.
Damaged or undelivered shipments are replaced, refunded, or sent to a carrier claim. Report them within 24 hours of the delivery scan.
Approved refunds are returned to the original payment method. Banks typically post the credit within 5 to 10 business days.
Trimi dispenses compounded semaglutide and compounded tirzepatide. Compounded medications are prepared per individual prescription by a state-licensed pharmacy and are not FDA-approved as drugs. They are not reviewed by the FDA for safety, effectiveness, or manufacturing quality before they are dispensed.
GLP-1 medications carry real risks, including nausea, vomiting, diarrhea, pancreatitis, gallbladder disease, kidney injury from dehydration, and, per FDA prescribing information for this drug class, a boxed warning for thyroid C-cell tumors. Discuss your history with your clinician before starting. Full risk information is on our Important Safety Information page.
A clinician may prescribe off-label at their clinical discretion based on your individual case. Nothing on this site is medical advice; it is general information, and treatment decisions rest with you and a licensed clinician.
You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software to use the Services. Fees and charges may apply to your use of mobile services and the Internet.
Telemedicine involves the delivery of healthcare services using electronic communications between a healthcare provider and a patient who are not in the same physical location. Telemedicine may include:
Electronic transmission of medical records, images, and health information
Interactions via audio, video, and/or data communications
Use of output data from medical devices
The electronic systems used incorporate security protocols to protect the privacy and security of health information.
Trimi understands the importance of confidentiality and privacy regarding your health information. Please see our Privacy Policy for details on how we collect and use your personal information.
Trimi provides a technology platform for you to access licensed healthcare providers and obtain health information. The healthcare resources made available through our Services are not a substitute for direct in-person healthcare services in all cases. The decision regarding diagnosis and treatment rests with you and the healthcare provider.
By using the Services, you consent to receiving disclosures, notices, messages, and other communications from Trimi and healthcare providers. It is your responsibility to monitor these communications.
By opting-in to receive text messages from Trimi, you consent to receiving messages regarding your account, order confirmations, shipping notifications, and provider communications. You understand that:
You are the authorized user of the mobile device
Msg&Data rates may apply
Messages may not be encrypted
Carriers are not liable for delayed or undelivered messages
You can opt-out at any time by texting "STOP" to any message received.
Text HELP for help.
You must register with Trimi to access the Services. You agree to provide accurate, complete, and current information. You are responsible for:
Maintaining the confidentiality of your username and password
All activities that occur under your account
Immediately notifying us of any unauthorized use
You agree that you will not:
Impersonate any person or entity
Use the Services to violate any law
Reverse engineer or disassemble any software
Distribute harmful computer code
Access the Services in a manner that infringes on others' rights
Use the Services to create competing products
Interfere with or harm the Services
Bypass security measures
All content, features, and functionality of the Services are owned by Trimi and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the Services for personal, non-commercial purposes only.
THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, TRIMI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICES.
Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration, rather than in court. You waive your right to a jury trial and to participate in a class action lawsuit.
You may opt-out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms.
We may modify these Terms at any time. We will notify you of material changes by posting the new Terms on this page. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
If you have questions about these Terms, please visit our contact page.
Trimi Health is operated by TRYTRIMI LLC. References in these Terms to "Trimi," "we," "us," or "our" mean TRYTRIMI LLC.